Why am I missing games or features on PokerStars?

Why are games or features missing?

If you can’t see certain games or features, you are likely using the .NET version of PokerStars.

 

What is the PokerStars.net version?

PokerStars.net is a Play Money–only version of the software or app.

It does not include all features available in the full version.

 

Which features are not available on PokerStars.net?

PokerStars.net does not support:

• Real Money games
• Freerolls
• Cashier
• Hide from Search
• Find a Player
• Find a Tournament
• Tournament History
• Instant Hand History or Show Previous Hand
• Playing History Audit
• Run It Twice

How do I access all games and features?

To access the full range:

1. Download the full-featured version from the PokerStars website
2. Install and log in

See: PokerStars website.

 

Do I need to create a new account to switch to the full-featured version?

No. You do not need to open a new account. Please use your existing username and password to log in to the full-featured version.

 

Can I keep my profile and Play Money chips balance?

Yes.

• Your account stays the same
• Your Play Money balance remains available

 

Should I uninstall PokerStars.net?

Yes. We recommend uninstalling PokerStars.net to avoid confusion between versions.