Online bank transfer deposit not received

Why is my online bank transfer deposit missing?

If your online bank transfer deposit is missing, it means the funds have not yet been received or processed in your PokerStars account.

This may happen due to:

• Processing delays
• Missing or incorrect transaction details

 

What should I do if my online bank transfer deposit is not received?

Contact Support and include the following details:

• The exact descriptor and reference used (as shown on your bank statement)
• The date and time of your deposit
• The deposit amount in your local currency
• A screenshot or scanned copy of your bank statement

 

What details must be visible on my bank statement?

Your bank statement must clearly show:

• The last 4 digits of your bank account
• The account holder’s name
• The bank’s mailing address (for paper statements) or URL (for online statements)

&

How do I take a screenshot of my bank statement?

See: How to take a screenshot.

 

How do I keep my bank details safe?

Before sending your bank statement:

• Edit the image
• Mask sensitive information

Documents showing full account or card numbers will be rejected and deleted.

 

Important information about third-party links

We provide links to third-party websites and products as a courtesy.

We do not endorse or take responsibility for these external services.

Use any third-party information or products at your own discretion.