Issues downloading software for Windows or Mac

If you're unable to download our software, try the following:

  • Use a different web browser (Firefox, Internet Explorer, Chrome, Safari, etc.) to try to download the installation file.
  • Clear your cache and Temporary Internet Files, instructions on how to do this can be found in this WikiHow article.
  • Close your download manager software (if you have one) and retry.

If this still doesn't do the trick, we'll need you to send us a few extra details:

  • The exact error you're receiving.
  • Your operating system i.e. Windows 10, Vista, Mac OSX, etc.
  • Web browser and version i.e. Chrome 80.0.3987.132, Safari 12.x etc.
  • Current location.
  • Are you running a firewall or a download manager?

Once we've received this information, we'll look into the issue and provide further instructions.

We provide links to third-party websites and products as a courtesy to our players and The Stars Group neither endorses nor assumes responsibility for the use of these products or websites, which are independent of The Stars Group. Please be aware that any information or products mentioned should be used or referenced at your own risk and discretion.


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