Bulgaria license information and FAQ
Questions and answers about the move to PokerStars.bg
PokerStars is pleased to announce that we have recently obtained a new license in Bulgaria. To continue playing, all players who reside in Bulgaria need to move their account to the new PokerStars.bg software. Moving your account is very easy and can find answers to any questions you might have below.
The migration from our PokerStars.com technical platform to the new PokerStars.bg platform started on July 24, 2014.
There are two simple steps to moving your account:
- Move to PokerStars.bg: A pop-up will appear once you log into your PokerStars software. Simply click the button "Move to PokerStars.bg".
- Download software: You must then download the new PokerStars.bg software. Simply click the "Upgrade software" button.
You are now ready to play on PokerStars.bg!
Not long at all! The entire process is usually complete within minutes then you are able to continue playing.
Currently it is only possible to move your account using the PokerStars desktop software. This software isn’t available on your mobile device yet. To move your account download and install the software to a desktop computer, then login with your regular username and password to start the moving process.
A special version for mobile will be released very soon for iPhone®, iPad®, iPod touch® - available in the App Store℠ - and Android ™ - available here.
You will still be able to access the same great games and tourneys, and play against the same players as you did on PokerStars.com. The player pool will not change.
You will retain the same username and password, you will still have access to all your usual games and promotions.
All balances on your account including cash, FPPs, VPPs and VIP status will be automatically moved over and will be immediately available in your account after the move is completed.
No. Unfortunately sending and receiving transfers is not allowed.
Yes, there are some scenarios where you would need to take action to complete the move (which is required to keep playing). These are:
- I am registered in tournaments (action: please unregister from any tournaments you are registered in), then complete the steps under 'How to move your account'
- I have a pending cashout (action: please wait until processed (up to 48 hours), or cancel it through the Cashier -> Pending Cashouts, then complete the steps under 'How to move your account').
- I have excluded myself from play (action: wait until the self-exclusion has expired, then complete the steps under 'How to move your account')
Yes, the move is mandatory for all players who are residents in Bulgaria.
Once you have completed the instructions you received when logging on to PokerStars.com, you will be able to log on again using the PokerStars.bg platform - when you are able to log on again, you know you have successfully completed the move!
Yes, absolutely. You will not be segregated or moved away from the general population on PokerStars.com at all - PokerStars.bg will not change any of this.
No. There is no difference in rake between PokerStars.bg and PokerStars.com. More information on the rake can be found here.
No. This does not affect any of the rules governing our tables and games – as a courtesy to other players, we must ask that only English is used at the tables (unless other languages are specifically listed as approved at the table/tournament).
Feel free to contact firstname.lastname@example.org at any time – we are here to help!
Сила на ръцете
Научете силата на покер ръцете в Тексас Холдем, Омаха и други игри.
Покер речникът е вашето ръководство при овладяването на покер жаргона.
Отдел поддръжка е на ваше разположение денонощно и ще отговори на всички въпроси, които не са засегнати в раздела с ЧЗВ.